XMAS 2022 FAQ

XMAS break

We're back from Christmas break. It means we will process all orders and enquiries as soon as possible. 

Please contact the delivery company in case of any shipping issues.
Thanks for your patience ♡

I ordered a game but it hasn't arrived yet. Where is my package?

If you received a shipping confirmation, please check the tracking number we've sent you. If there is a delay or other problem, please contact the delivery company you have chosen.

I ordered a game with "National Post" shipping option in November/December and still haven't receive any product.
Most of the delays are caused by ongoing Xmas time - Post is overloaded with the packages. Everything slows down & usually it takes up to 4 weeks for Global Post to deliver the package during such busy period. 

If you still haven't found the answer you were searching for, please send us an email. We will try to get back to you as soon as possible.