XMAS 2021 FAQ

I want to order a Xmas gift - what delivery option I should choose?

To receive the game before Christmas, choose a carrier delivery option - UPS or DHL. 

I ordered a game but it hasn't arrived yet. Where is my package?

If you received a shipping confirmation, please check the tracking number we've sent you. If there is a delay or other problem, please contact the delivery company you have chosen.

I ordered a game with "National Post" shipping option in November/December and still haven't receive any product.
Most of the delays is caused by Covid-19 restrictions (i.e. ozoning packages) & ongoing Xmas time - Post is overloaded with the packages. Everything slows down & usually it takes up to 4 weeks for Global Post to deliver the package during such busy period. 

If you still haven't found the answer you were searching for, please send us an email. We will try to get back to you as soon as possible.