Shipping & Billing

All orders are dispatched from our workshop within a week. Once your package is ready to be picked up by carrier, you will receive a shipping notification from our website with your tracking information.

We ship pretty much worldwide, so if you don't find your home country below, don't worry! Just fill in your shipping time & details when reaching check-out and you will see what's possible for you.

Depending on where you need us to ship your wooden game, shipping time will vary. Here is a recap for frequent shipments:

POLAND
DHL Parcel » 48H delivery

EU COUNTRIES

UPS Express Saver » 48H delivery
UPS
» 3-5 business days
DHL Parcel
» 3-7 business days
National Post
» 7/10 business days

US/CANADA
UPS Express Saver » 1-3 business days
UPS » 2-5 business days
DHL Express » 2-5 business days
Global Expres » 10-14 business days

AUSTRALIA & NZ
DHL Express » 4-6 business days
UPS » 3-6 business days

NON-EU COUNTRIES
(UK, SWITZERLAND, NORWAY, I'm looking at you!)
UPS » 2-6 business days
DHL Parcel » 4-8 business days
Global Expres » 7-14 business days

 

    ⚠️ Keep in mind though that National Post works in mysterious ways (especially before Xmas!) and that these time frames are an average, not a guarantee.

    ⚠️ Remember to check the tracking website to make sure your package isn't waiting for you to collect it at your local post office!

    ⚠️ When placing an order with us, please note that we are based in Warsaw, Poland! For all non-EU shipments, keep in mind that customs may ask you for import taxes to release your package (especially in Switzerland, Mexico, all South American countries) as well as it can lead to extra delays. 

     

    BILLING

    To receive a VAT-refunded invoice for a purchase, please contact us right after creating your order. Don't forget to mention your VAT ID & order number.

     

    If you still have some questions regarding shipping or billing, please feel free to contact us.

    Cheers,

    Playeress Team, busy bees packing as fast as we can!