Hey! Currently we're out of the office, enjoying Holidays with our families 🎄 If you have some questions, please read the info below.
I ordered a game with Xmas shipping, it hasn't arrived yet. Where is my package?
If you received a shipping confirmation, please check the tracking number we've sent you. If there is a delay or other problem, please contact the delivery company you have chosen. For Europe it should be UPS, for the rest of the world - DHL Express.
Please double check if you ordered a game with Xmas Shipping. If, next to the language you've chosen, there is a note 'January 2021', it means your order will be shipped in January. You can check it in your order confirmation mail.
I ordered a wooden/cardboard game and still haven't received any shipping confirmation. What is happening to my order and when it will be sent?
Probably you ordered a cardboard game in pre-order which will be shipped in January. Please check your order confirmation mail. If, next to the language you've chosen, there is a note 'January 2021', it means your game will be shipped in January.
Expected time of shipping for English cardboard games - first days of January, for other languages - mid January.
I ordered a game with "National Post" shipping option in November/December and still haven't receive any product.
Most of the delays is caused by Covid-19 restrictions (i.e. ozoning packages) & ongoing Xmas time - Post is overloaded with the packages. Everything slows down & usually it takes up to 4 weeks for Global Post to deliver the package during such busy period.
When will I receive my package if I made a purchase after 22nd of December?
All orders placed December 22nd through January 3rd will begin shipping January 4th.
I ordered a game with January shipping - what is the expected time of shipping?
Expected time of shipping for English cardboard & wooden games - first days of January, for other languages - mid January.
If you still haven't found the answer you were searching for, please send us an email. We will try to get back to you soon after the New Year.